![]() Back to your refund request, we desperately hope to fix it after knowing you were encountering a problem. Users can export only one video without a watermark for free and it needs to be done within 3 days after this benefit is redeemed. Those users may see this offer named "Get A watermark-free export" in the Filmora program. Actually, the Filmora team offers a benefit for the specific non-purchased users who meet the below conditions to export a video without limitation: -New users who have not purchased, not registered, or not exported videos -New users who have registered but not purchased, not exported videos on the first launch software day Notice: 1. In line with your doubt about the trial version, kindly let's explain it in more detail and hopefully, it would make things clarified and help you. Uncheck the GPU accelerated video encoding option shown in the export window first and then go to export your video. resolution, bit rate) to the same as your original video before exporting -Go to "File-> Preferences->Performance->GPU Acceleration" disable the GPU option and then restart Filmora to have a try. Per your description, you may try the suggestions below to check if they help: -Adjust the output settings (e.g. So, we hope to have an opportunity to help you solve the problem you are encountering further. Filmora team always values customers’ user experience and we are always aiming at improving the performance and features of this software. I can totally understand the pain when you were unable to export the video in the way you expcted. ![]() Thanks for taking the time to write your experience. Reply from Wondershare Filmora May 29, 2023 Don't hesitate to contact us if you have any other questions or concerns and we'll be happy to help! Kindly note that Filmora and Effects & Plug-ins are two different products, and this is the reason you are unable to use them and need to subscribe to a plan for effects & Plug-ins individually. In order to bring a more cool experience, we did our best to be compatible with Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features for users to option, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. Normally, users can use all the features (like motion tracking, acceleration, built-in free effects/transitions/elements, auto beat sync, etc.) of Filmora without limitation once he/she has a valid license. In line with your concern about the effects, we'd like to explain it in more detail and see how we can help you further. Reply from Wondershare Filmora Updated Feb 15, 2023 Our support will contact you soon, please keep an eye on it. Look forward to a warm contact! - Thank you for giving Wondershare enough trust to take care of your concern further. If you failed to get this benefit as a new user, would you please send us your contact email after receiving a request from Trustpilot? We'll further look into it and do the needed assistance. ![]() ![]() Reply from Wondershare Filmora Updated May 6, 2023
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |